Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Providing expert web services support services

The client needed to outsource support services with no service interruption. We took on responsibility and began delivering 50% savings in just 6 months...


Designing schedule coordination software for a major German broadcaster

The client needed to eliminate inefficient manual processes. By replacing heterogenous software environments with a single application, we made this possible...


Developing a comprehensive system for automated performance

New information system needed to be developed and implemented to provide the automated provision of public services and functions of the FMS Russia in accordance with administrative regulations...

All case studies