Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing software to analyse potential distribution partners

The client needed to replace mission-critical software. We introduced system enhancements, enabling faster decision-making...


Developing crucial scheduling software module for swiss trains

The client needed to improve its timetabling system. Our multi-component, web-enabled solution saves time and paper and enhances functionality...


Providing expert monitoring and testing services

The client needed to isolate and resolve availability and performance issues more easily. We helped them manage business and operational service levels proactively...

All case studies