Contact Centre Creation Platform
Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Enhansing an integrated web-based payment processing system

The client needed to make its product an industry standard. By streamlining software processes and reducing time to market, we helped make this happen...


Improving efficiency via SAP and Documentum integration

The client needed to improve efficiency. We helped them optimise business processes and widen data access and exchange...


Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...

All case studies